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Terms and conditions

Terms and conditions
Privacy Policy

Terms and Conditions for TowRuner

Welcome to TowRuner! These Terms and Conditions (“Terms”) govern your use of our platform, services, and website. By accessing or using TowRuner, you agree to these Terms. Please read them carefully before proceeding.


1. Definitions

  • “TowRuner” refers to the TowRuner platform, services, and website.
  • “User” refers to any individual or entity accessing or using TowRuner.
  • “Services” include towing, roadside assistance, and other related offerings provided by TowRuner.
  • “Service Providers” are third-party towing professionals and other partners who perform services on behalf of TowRuner.


2. Acceptance of Terms

By using TowRuner, you confirm that:

  • You are at least 18 years old or have legal capacity to enter into this agreement.
  • You agree to abide by these Terms and all applicable laws and regulations.


3. Use of Services

Eligibility

  • Services are only available in designated areas and subject to provider availability.
  • You must provide accurate and complete information when requesting services.

User Responsibilities

  • Ensure the vehicle is in a safe and accessible location for service.
  • Follow all instructions provided by Service Providers.


4. Payment and Fees

  • Pricing: Service fees will be disclosed before confirming a service request. Additional charges may apply for extra services or delays caused by the User.
  • Payment Method: Payments are processed securely through authorized payment gateways.
  • Refunds: Refunds are issued at TowRuner’s discretion based on service disputes or cancellations.


5. Cancellation and Rescheduling

  • Users may cancel or reschedule a service request within the timeframe specified during booking.
  • Late cancellations or no-shows may incur a fee.


6. Limitation of Liability

TowRuner strives to provide reliable and efficient services, but:

  • TowRuner is not liable for delays, service failures, or damages caused by Service Providers.
  • Users acknowledge that unforeseen circumstances (e.g., traffic, weather) may impact service delivery.
  • TowRuner is not responsible for personal belongings left in the vehicle during service.


7. User Conduct

Users agree not to:

  • Engage in abusive or unlawful behavior toward Service Providers or TowRuner staff.
  • Misuse the platform for unauthorized or fraudulent purposes.
  • Interfere with the platform’s functionality or security features.


8. Intellectual Property

  • All content on the TowRuner platform, including logos, trademarks, and software, is the property of TowRuner or its licensors.
  • Users may not reproduce, distribute, or modify any content without prior written consent.


9. Privacy

Your use of TowRuner is subject to our Privacy Policy. We collect, use, and protect your information as described therein.


10. Termination

TowRuner reserves the right to suspend or terminate access to the platform or services without prior notice for violations of these Terms or any other misconduct.


11. Disclaimers

  • Services are provided “as is” and “as available.” TowRuner makes no warranties regarding the quality, availability, or timeliness of services.
  • TowRuner disclaims liability for indirect, incidental, or consequential damages arising from your use of the platform or services.


12. Indemnification

Users agree to indemnify and hold TowRuner, its employees, and affiliates harmless from claims, losses, or damages arising from:

  • User’s violation of these Terms.
  • Third-party disputes related to services rendered through TowRuner.


13. Governing Law

These Terms are governed by the laws of [Jurisdiction/State], without regard to conflict-of-law principles. Disputes will be resolved exclusively in the courts of [Jurisdiction/State].


14. Changes to Terms

TowRuner reserves the right to update these Terms at any time. Significant changes will be communicated through the platform or email. Continued use of TowRuner constitutes acceptance of the revised Terms.

15. Contact Us

For questions or concerns regarding these Terms and Conditions, contact us:

By using TowRuner, you agree to these Terms and Conditions. Thank you for choosing our services!